Communication preferences. As part of your relationship with us, you authorize WhatsApp to use your information to send you electronic communications (such as messages, emails, and phone calls via WhatsApp or otherwise) from us or our third-party service providers, including: (a) communications regarding your account, password changes, payment authorizations and other transaction information; and (b) information about products, services, surveys, events, news, and promotions offered by WhatsApp or the Facebook Companies, to the extent permitted by applicable law. If you do not want WhatsApp to communicate with you with respect to (b) above, you may unsubscribe from future communications by contacting WhatsApp at the contact identified at the end of these Terms or by clicking on the “unsubscribe” link in such communication. WhatsApp Commerce`s policy contains a comprehensive list of what is allowed and supported on the network. If you request to use WhatsApp for your business, you agree to comply with this policy. Mediation. To the extent your customers are located in the European Region and our obligations under the Platform Policy apply, you or we may submit any claim, cause of action or dispute (including complaints that could not be resolved) to voluntary mediation by notifying the other person in writing by email (you may email us at businesscomplaints@support.whatsapp.com and we may email you to your address). e-mail). The list of independent mediators we would like to work with can be found at www.whatsapp.com/legal/business-terms/p2b-mediation. Mediation does not affect your or our right to resolve the dispute at any time in connection with legal proceedings. When a customer sends a WhatsApp message to your business, it triggers a 24-hour WhatsApp “session” or “window” where you can send free-form or template-free messages to the user.
Link to Facebook. In order to use some or all of the features of our Business Services, we may ask the Company to link its WhatsApp Business account to the Facebook account used for its activity. Facebook`s Terms of Service and Policies apply to your use of Facebook`s services. WhatsApp for Business is best suited for medium and large businesses for customer notifications or improving customer service. Complaints. You may file a complaint with businesscomplaints@support.whatsapp.com regarding technical or technological issues, customer service issues, suspension and termination of your account or services, or an alleged violation by us of these Terms or EU Regulation 2019/1150 (the “Platform Rules”). We will acknowledge receipt of all complaints and follow up with you to process your complaint within a reasonable time. We will provide you with the results of our complaint investigation if you have provided us with your valid email address. Email limits apply only to conversations initiated by the company.
Restricted: A state in which companies reach their email limit while having a poor quality score. As part of the recent changes to the terms, Facebook has added a section called “Transaction and Payment Data,” which facilitates this move toward social commerce and allows them to collect financial data from users. The recent change to WhatsApp`s privacy policy, which allows data sharing with parent company Facebook, caused a major backlash, especially since users had no choice but to accept the new terms or have their WhatsApp account deleted. Offline: Status when businesses fail trade policy verification or cancel their WhatsApp API account. Join us on a platform designed specifically for professionals and businesses. Company name and valid website URL – Your website should contain a clear description of your business and products. Facebook page URLs are not accepted. Standard WhatsApp can only be used personally for “friends and family”. There are many dangers to using standard WhatsApp for business purposes, although more than 40% of UK professionals admit to doing so. Ranking and evaluation.
When you use the catalog, you determine the order and display of your products and services in your catalog; We do not classify or use catalog ranking settings to display your products or services next to or in relation to other companies` goods or services. Security responsibilities. The Company may only allow authorized persons acting on behalf of the Company to access and use its WhatsApp Business Account for purposes permitted under these Terms and Conditions. The Company is responsible for all activities that occur under its account. Company shall: (a) ensure the security of its account credentials; (b) keep their devices and WhatsApp account safe; (c) prevent unauthorized use of or access to our Business Services; and (d) notify us immediately if the Company discovers or suspects a breach of security related to our Business Services or if the Company discovers or suspects such unauthorized access or use. The Company will implement and follow generally accepted industry standards and best practices in data and information security to protect the Company`s data, network and systems from unauthorized access, use or copying. The Company shall promptly delete a user`s information obtained through our Business Services if we determine, in our reasonable discretion, that the Company has breached its obligation to protect and prevent unauthorized use of or access to its devices, accounts or systems, has violated these Business Terms, or if these Business Terms are terminated for any reason. That`s why WhatsApp has a set of regulations in place to keep the channel spam-free and govern how businesses can communicate with customers who use the channel. To the extent that you are established in the European Union and as part of our obligations under the Platform Regulation, we will notify you 30 days in advance (unless a legal or regulatory obligation requires us to terminate the Services within a shorter period of time, or if you have repeatedly breached your obligations under these Terms) and the corresponding reasons for termination (unless: We are prevented by law from giving reasons or if you repeatedly violate these terms and conditions). The Company may businesscomplaints@support.whatsapp.com contact WhatsApp through our complaints system to clarify the reasons for our termination or suspension of your account. If we are able to resolve the issue in your favor, resulting in the reactivation of your account, we will return our Commercial Services to you within a reasonable period of time.
Currently, it`s not entirely clear what this will mean for a standard WhatsApp user. For example, if you interact with a company via WhatsApp, what data does it receive and is it allowed to view and store your messages, and if so, how far away within its organization and what rights do you have over it? Answers also vary from jurisdiction to jurisdiction around the world. WhatsApp`s standard terms of service have been carefully revised, but as they pave the way for integration with other companies and sharing information with them, we need to understand WhatsApp Business` terms of service. Recent contradictory changes to WhatsApp`s standard user privacy policy only pave the way for many features and integrations: advertising, padding, business messaging, and more. Our license to the company. Subject to your compliance with these Business Terms, we grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to use our Business Services only to the extent permitted by these Business Terms. You may also use our trademarks to promote that your business is on WhatsApp only as set forth in our WhatsApp Brand Guidelines. Also note that the intended uses of WhatsApp Business apply only to customers of organizations and exclude internal or cross-company use. WhatsApp messaging limits mean the number of contacts a business can send in a 24-hour mobile window. Customer notifications – messages initiated by your company to improve the customer experience.