Communication preferences. As part of your relationship with us, you authorize WhatsApp to use your information to send you electronic communications (such as messages, emails, and phone calls via WhatsApp or otherwise) from us or our third-party service providers, including: (a) communications regarding your account, password changes, payment authorizations and other transaction information; and (b) information about products, services, surveys, events, news, and promotions offered by WhatsApp or the Facebook Companies, to the extent permitted by applicable law. If you do not want WhatsApp to communicate with you with respect to (b) above, you may unsubscribe from future communications by contacting WhatsApp at the contact identified at the end of these Terms or by clicking on the “unsubscribe” link in such communication. WhatsApp Commerce`s policy contains a comprehensive list of what is allowed and supported on the network. If you request to use WhatsApp for your business, you agree to comply with this policy. Mediation. To the extent your customers are located in the European Region and our obligations under the Platform Policy apply, you or we may submit any claim, cause of action or dispute (including complaints that could not be resolved) to voluntary mediation by notifying the other person in writing by email (you may email us at firstname.lastname@example.org and we may email you to your address). e-mail). The list of independent mediators we would like to work with can be found at www.whatsapp.com/legal/business-terms/p2b-mediation. Mediation does not affect your or our right to resolve the dispute at any time in connection with legal proceedings. When a customer sends a WhatsApp message to your business, it triggers a 24-hour WhatsApp “session” or “window” where you can send free-form or template-free messages to the user.
Link to Facebook. In order to use some or all of the features of our Business Services, we may ask the Company to link its WhatsApp Business account to the Facebook account used for its activity. Facebook`s Terms of Service and Policies apply to your use of Facebook`s services. WhatsApp for Business is best suited for medium and large businesses for customer notifications or improving customer service. Complaints. You may file a complaint with email@example.com regarding technical or technological issues, customer service issues, suspension and termination of your account or services, or an alleged violation by us of these Terms or EU Regulation 2019/1150 (the “Platform Rules”). We will acknowledge receipt of all complaints and follow up with you to process your complaint within a reasonable time. We will provide you with the results of our complaint investigation if you have provided us with your valid email address. Email limits apply only to conversations initiated by the company.
When you use the catalog, you determine the order and display of your products and services in your catalog; We do not classify or use catalog ranking settings to display your products or services next to or in relation to other companies` goods or services. Security responsibilities. The Company may only allow authorized persons acting on behalf of the Company to access and use its WhatsApp Business Account for purposes permitted under these Terms and Conditions. The Company is responsible for all activities that occur under its account. Company shall: (a) ensure the security of its account credentials; (b) keep their devices and WhatsApp account safe; (c) prevent unauthorized use of or access to our Business Services; and (d) notify us immediately if the Company discovers or suspects a breach of security related to our Business Services or if the Company discovers or suspects such unauthorized access or use. The Company will implement and follow generally accepted industry standards and best practices in data and information security to protect the Company`s data, network and systems from unauthorized access, use or copying. The Company shall promptly delete a user`s information obtained through our Business Services if we determine, in our reasonable discretion, that the Company has breached its obligation to protect and prevent unauthorized use of or access to its devices, accounts or systems, has violated these Business Terms, or if these Business Terms are terminated for any reason. That`s why WhatsApp has a set of regulations in place to keep the channel spam-free and govern how businesses can communicate with customers who use the channel. To the extent that you are established in the European Union and as part of our obligations under the Platform Regulation, we will notify you 30 days in advance (unless a legal or regulatory obligation requires us to terminate the Services within a shorter period of time, or if you have repeatedly breached your obligations under these Terms) and the corresponding reasons for termination (unless: We are prevented by law from giving reasons or if you repeatedly violate these terms and conditions). The Company may firstname.lastname@example.org contact WhatsApp through our complaints system to clarify the reasons for our termination or suspension of your account. If we are able to resolve the issue in your favor, resulting in the reactivation of your account, we will return our Commercial Services to you within a reasonable period of time.