In terms of communicating and negotiating with a spouse or partner, kind will almost always serve you well. If my husband and I disagree, which thankfully doesn’t happen too often, it’s a case of “pick your battles.” Kindess usually wins.
However, as a step-mother of a 16 years old, choosing right is often necessary, for everyone’s sake.
But what about in business?
Yesterday I had lunch with one of my oldest and dearest friends. She is also a successful entrepreneur (twice). We were discussing this topic and she pointed out that our job in business is really to make the customer right. Being kind is how you accept and honor another opinion. And ultimately isn’t that the kindest thing we can do for our customer and our business. Besides, it is more fun to be kind. It is more fun to make other people feel validated rather than inferior.
Let’s be in the business of making the customer right. Who doesn’t want that validation? In fact, it just might bring you repeat business (or even better – referrals). Then no only have I been kind, but I’m also happy.
And THAT feels RIGHT!